Service Management
Gain Smarter, Simpler IT Service Management
Quit reacting to problems and find and fix them before they emerge. AI and Machine Learning are revolutionizing help desks and problem management — and both are getting smarter by the second.
WhitlockIS:
- Moves beyond logging and working tickets
- Exploits operational insights
- Uncovers real gains in service availability, quality, and user satisfaction
- Improves the digital experience
- Reduces costs associated with traditional systems
- Enables flexibility to deploy on premise, private cloud, or SAAS
- Extends access to service management to mobile and remote workers
54%
of organizations report a rise in desktop support ticket volume.
Get our Smart Service Desk Whitepaper
See how an intelligent knowledge base helps solve problem tickets faster and easier, how AI improves the user experience, and how Machine Learning improves first-line resolution rate and staff utilization.
Download PDFA Better Way: WhitlockIS SMAX ITSM
Our SMAX Solution transforms ITSM from reactive hunters of problems to a proactive problem-solving system that intuitively gets smarter by the second through artificial intelligence and machine learning. Ours is a ready-to-go architecture that delivers proven ROI and significant savings.
See what SMAX can do for you