Service Management

Gain Smarter, Simpler IT Service Management

Quit reacting to problems and find and fix them before they emerge. AI and Machine Learning are revolutionizing help desks and problem management — and both are getting smarter by the second.


  • Moves beyond logging and working tickets 
  • Exploits operational insights 
  • Uncovers real gains in service availability, quality, and user satisfaction
  • Improves the digital experience
  • Reduces costs associated with traditional systems
  • Enables flexibility to deploy on premise, private cloud, or SAAS
  • Extends access to service management to mobile and remote workers

of organizations report a rise in desktop support ticket volume.

Get our Smart Service Desk Whitepaper

See how an intelligent knowledge base helps solve problem tickets faster and easier, how AI improves the user experience, and how Machine Learning improves first-line resolution rate and staff utilization.

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A Better Way: WhitlockIS SMAX ITSM

Our SMAX Solution transforms ITSM from reactive hunters of problems to a proactive problem-solving system that intuitively gets smarter by the second through artificial intelligence and machine learning. Ours is a ready-to-go architecture that delivers proven ROI and significant savings.

See what SMAX can do for you

Contact Us

Take the next step to IT improvement and value. Reach out now.

4601 Creekstone Dr. Suite 106 Durham, NC 27703