Service Management

Gain Smarter, Simpler IT Service Management

Quit reacting to problems and find and fix them before they emerge. AI and Machine Learning are revolutionizing help desks and problem management — and both are getting smarter by the second.

WhitlockIS:

  • Moves beyond logging and working tickets 
  • Exploits operational insights 
  • Uncovers real gains in service availability, quality, and user satisfaction
  • Improves the digital experience
  • Reduces costs associated with traditional systems
  • Extends access to service management to mobile and remote workers
54%

of organizations report a rise in desktop support ticket volume.

Get our Smart Service Desk Whitepaper

Explore the impact of intelligent automation on IT Service Management (ITSM). See how AI-driven technologies like machine learning and natural language processing can streamline IT Service Desk operations by automating routine tasks, improving response times, and enhancing service delivery.

Download PDF

A Better Way: WhitlockIS SMAX ITSM

Our SMAX Solution transforms ITSM from reactive hunters of problems to a proactive problem-solving system that intuitively gets smarter by the second through artificial intelligence and machine learning. Ours is a ready-to-go architecture that delivers proven ROI and significant savings.

See what SMAX can do for you

Contact Us

Take the next step to IT improvement and value. Reach out now.

WhitlockIS
4601 Creekstone Dr. Suite 106 Durham, NC 27703