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How WhitlockIS helped two merged financial institutions sunset their legacy systems and deliver new ROI and improved ticketing and asset discovery through ITSM automation The Problem. Two large financial organizations merged. In bringing two companies into one, corporate leaders charged their IT teams to review their respective enterprise applications, remove legacy systems, and create a […] Read More

Energy – RPA

The Problem. A competitive energy supplier’s IT operations-monitoring team was overwhelmed with event response and unable to spend time on actual innovation and value-add initiatives. From top executives came a mandate that the company automate event response and achieve a 50% automated response within 12 months. The WhitlockIS Solution. Our team collaborated with the publicly […] Read More

Healthcare – TotalCare

The Problem. A large, regional integrated healthcare system that employs 24,000 people requires a significant investment in information technology. With that many employees, there is a flood of requests, tickets, outages and troubleshooting on any given day. The health system’s IT team found that they were spending most of their time “keeping the lights on” versus […] Read More