FirstCall and TotalCare


Whitlock FirstCall is an exemplary team of U.S.-based technical support experts who provide personalized support services for your IT Operations Management and IT Service Management software environments. Whitlock is one of just a few companies in the U.S. certified to deliver Level 1 technical support under your Micro Focus support service contract.

When you purchase Micro Focus support through Whitlock, you are assigned a support engineer who is backed by our entire FirstCall team. We promise quick response, continuity of coverage, impeccable communication, fast resolution times, and a greater knowledge and understanding of Micro Focus ITOM and ITSM software than you have ever experienced.

For matters dealing with licensing and renewals, our contracts team provides expert contract management to assist you in navigating and expediting the support renewal process; we promise a fast, easy, and accurate transaction. We ensure that you only pay support fees for the software you own, and the software you use.


One of the most significant elements of an enterprise software implementation is the cost of the ongoing care and maintenance of the software solution. Our customers use TotalCare to manage the day-to-day health and performance of their Micro Focus ITOM/ITSM software implementations so that they can focus on IT projects that are of paramount importance to the business.

TotalCare is an annually renewable, subscription-based service, and the easiest, most cost-efficient way to get the intended value from your ITOM/ITSM software investment.