We see it virtually every day … IT organizations that have invested significantly in software technology, but not in the associated processes that, together with software, deliver the desired outcomes. As capable as technology is, it does not take the place of the people, and the processes they must follow, to ensure service performance and availability.
IT Service Management software is not the driver-less car. While it provides a straightforward-to-deploy, straightforward-to-modify, “best practices” framework, nevertheless, on average, companies replace their IT Service Management software every five years. More often than not, these companies find themselves facing the same challenges because they failed to define and align the requisite processes with the chosen ITSM technology, and the cultural adoption thereof.
Since its inception, Whitlock has pioneered an essential service management approach that combines strategy and governance, process optimization and alignment, technology design and enablement, and cultural adoption. It incorporates Agile/Sprint methodology, Big Data Analytics, Social Collaboration, and excellence in Project Management. Listed in the boxes below is a summary of our offerings, and the value-driven method we use. Please contact us to learn more, and to discuss your particular needs.